iFix

A message to our customers

Things are changing day by day, minute by minute and we think it is important to keep you informed of our service levels during this time.

Following our update yesterday evening, it is clear that a large number of our customers are still able to keep working and many are making products for the NHS and Healthcare environments and continue to require fabric and other products. We want to reassure you:

• Continued shipping, UK & international – we have made the decision based on feedback from customers, that we keep some staff available to deliver goods next week, commencing 30th March.
• We may need flexibility on dates of goods leaving our warehouse, as we are working with a skeleton team.
• We are here to answer your calls and emails – our customer service team are working at home taking any enquiries and orders as usual (we will confirm delivery dates).
• We will do everything we can to support the Healthcare market, so please contact us to see how we can help you were product is needed.
• If you require fabrics urgently to support you through this crisis, we are able to ship goods and will confirm delivery dates once we receive your order.
• If you can’t get through, please email sales@edmundbell.com and we’ll call you back as soon as possible.
• The Edmund Bell website is available to place orders online.

PLEASE NOTE:

Our sister company Redwood TTM in Skelmersdale is continuing to manufacture medical equipment and mattresses for the NHS and Healthcare requirements at the request of the Government. Please let us know if they can help you with any medical products.

Call us or alternatively Redwood TTM on 01695 553 830 or email: sales@redwood-ttm.com

We intend to review things on a daily basis in line with government guidelines and will keep you informed of any changes via our website and social media.

Thank you very much in advance for your support and co-operation. Our thoughts are with you all and we hope you and your families keep safe and well during this difficult period.

With best regards

John Atherton

Managing Director

(Updated 3.45pm, 27th March 2020)