Ordering: Your questions answered.

To help make your life easier, here’s a selection of Frequently Asked Questions that will help guide you through the ordering process. If you need to know more please do call us.

How can I order a sample swatch?

You can do this via the product page, through your Edmund Bell team contact, or via phone or email.

I have received my sample and want to place on order, how do I do this?

  • To place an order, an account must first be opened by completing and signing the account application form and sending it to sales@edmundbell.com
  • Typically, an account will be opened as a Pro Forma that same day; however you can also request credit terms by contacting the team as above.
  • Once you have been given your account details, the order can be made via the product page online, through your Edmund Bell team contact, or via phone or email.

Will I receive confirmation of my order?

  • Once you have placed your order, you will receive an official order confirmation as a PDF via email. NB. Please check that your order details are correct.
  • If you do not receive this PDF, the order may not be confirmed so please contact us as soon as possible.
  • Once your order is on the vehicle for delivery, you will receive a notification from our carrier; Tuffnell’s, to advise it is on its way.

How do I pay for my order?

If you have a Pro Forma account, you will need to make a payment over the phone before we ship the goods. If you have a credit account, your order will be sent out automatically and you will be invoiced according to the credit terms agreed.

When will I receive my order?

  • If you are a UK customer and have ordered before 4.30pm, you should receive it the next working day unless stated otherwise; as long as it is for stock items that are in stock. The due delivery date should also appear on the order confirmation.
  • If what you ordered is not in stock, we will contact you on receipt of your order.
  • Trims to fit Headrail kits are usually delivered within 2 working days.

What should I do once I receive my order?

  • Please check that you have received the correct fabric, design, colour, width and metreage.
  • Do not cut or use the fabric until all of the above have been checked.
  • If you are making up on behalf of someone else, please be certain that you check with the person who ordered it.
  • Claims cannot be made once the fabric has been cut. If this is incorrect please call our sales office before processing it further on +44 (0)1706 71 70 70.

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