Sampling – please note that we are only able to send out pattern cards, binders and loose fabric samples at this moment in time where it is urgent. As we are working with a skeleton team, these won't be sent out daily unfortunately. Any non-urgent samples will be sent out at a later date once the time is right to return to work fully. Please specify at time of order or contact our customer services team for more information.

Ordering: Your questions answered.

To help make your life easier, here’s a selection of Frequently Asked Questions that will help guide you through the ordering process. If you need to know more please do call us.

How can I order a sample swatch?

You can do this via the product page, through your Edmund Bell team contact, or via phone or email.

I have received my sample and want to place an order, how do I do this?

  • To place an order, an account must first be opened by completing and signing the account application form and sending it to sales@edmundbell.com
  • Typically, an account will be opened as a Pro Forma that same day; however you can also request credit terms by contacting the team as above.
  • Once you have been given your account details, the order can be made via the product page online, through your Edmund Bell team contact, or via phone or email.

Will I receive confirmation of my order?

  • Once you have placed your order, you will receive an official order confirmation as a PDF via email. NB. Please check that your order details are correct.
  • If you do not receive this PDF, the order may not be confirmed so please contact us as soon as possible.
  • Once your order is on the vehicle for delivery, you will receive a notification from our carrier; Tuffnell’s, to advise it is on its way.

How do I pay for my order?

If you have a Pro Forma account, you will need to make a payment over the phone before we ship the goods. If you have a credit account, your order will be sent out automatically and you will be invoiced according to the credit terms agreed.

When will I receive my order?

  • If you are a UK customer and have ordered before 4.30pm, you should receive it the next working day unless stated otherwise; as long as it is for stock items that are in stock. The due delivery date should also appear on the order confirmation.
  • If what you ordered is not in stock, we will contact you on receipt of your order.
  • Trims to fit Headrail kits are usually delivered within 2 working days.

What should I do once I receive my order?

  • Please check that you have received the correct fabric, design, colour, width and metreage.
  • Do not cut or use the fabric until all of the above have been checked.
  • If you are making up on behalf of someone else, please be certain that you check with the person who ordered it.
  • Claims cannot be made once the fabric has been cut. If this is incorrect please call our sales office before processing it further on +44 (0)1706 71 70 70.

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surrounding the COVID-19 Coronavirus

A message to our customers #4

As a team, we are busy working from home; processing your orders and responding to your enquiries.

 

 

We continue to review things on a daily basis in line with government guidelines and will keep you informed of any changes via our website and social media.

Thank you very much in advance for your support and co-operation. Our thoughts are with you all and we hope you and your families keep safe and well.

 

With best regards

John Atherton
Managing Director

 

(Updated 9.00am, 13th May 2020)

 


A message to our customers #3

As we enter another week and continue to adjust to this 'new normal' way of life, I wanted to keep you informed of our current service levels:

 

 

The Edmund Bell website is available to place orders and manage your account online 24 hours a day. If you’re not already using our online service, you can find out more information and download our "How to" guide here.

We continue to review things on a daily basis in line with government guidelines and will keep you informed of any changes via our website and social media.

Thank you very much in advance for your support and co-operation. Our thoughts are with you all and we hope you and your families keep safe and well.

 

With best regards

John Atherton
Managing Director

 

(Updated 4.30pm, 7th April 2020)

 


A message to our customers #2

Things are changing day by day, minute by minute and we think it is important to keep you informed of our service levels during this time.

Following our update yesterday evening, it is clear that a large number of our customers are still able to keep working and many are making products for the NHS and Healthcare environments and continue to require fabric and other products. We want to reassure you:

 

 

PLEASE NOTE:

Our sister company Redwood TTM in Skelmersdale is continuing to manufacture medical equipment and mattresses for the NHS and Healthcare requirements at the request of the Government. Please let us know if they can help you with any medical products.

Call us or alternatively Redwood TTM on 01695 553 830 or email: sales@redwood-ttm.com

 

We intend to review things on a daily basis in line with government guidelines and will keep you informed of any changes via our website and social media.

Thank you very much in advance for your support and co-operation. Our thoughts are with you all and we hope you and your families keep safe and well during this difficult period.

 

With best regards

John Atherton

Managing Director

 

(Updated 4pm, 27th March 2020)