Sampling – please note that we are only able to send out pattern cards, binders and loose fabric samples at this moment in time where it is urgent. As we are working with a skeleton team, these won't be sent out daily unfortunately. Any non-urgent samples will be sent out at a later date once the time is right to return to work fully. Please specify at time of order or contact our customer services team for more information.
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As a team, we are busy working from home; processing your orders and responding to your enquiries.
We are still shipping across the UK & internationally – our warehouse is open and we are working safely to get your orders out to you.
You can still contact us to place any orders or discuss any queries on our usual phone number and email – +44 (0)1706 717070 and sales@edmundbell.com
The Edmund Bell website is available to place orders and manage your account online 24 hours a day. You can find more information and download our "How to" guide here.
Sampling – we are only able to send out samples where it is urgent. Please specify at time of order or contact our customer services team for more information.
We continue to review things on a daily basis in line with government guidelines and will keep you informed of any changes via our website and social media.
Thank you very much in advance for your support and co-operation. Our thoughts are with you all and we hope you and your families keep safe and well.
With best regards
John Atherton Managing Director
(Updated 9.00am, 13th May 2020)
A message to our customers #3
As we enter another week and continue to adjust to this 'new normal' way of life, I wanted to keep you informed of our current service levels:
Continued shipping, UK & international – we may need flexibility on dates of goods leaving our warehouse, as we are working with a skeleton team.
We are here to answer your calls and emails – our customer service team are working from home taking any enquiries and orders as usual.
We've had lots of enquiries from customers who are manufacturing PPE products to support the NHS and other healthcare environments – we are supplying fabrics for this purpose so please contact us for more information.
Sampling – we are only able to send out samples where it is urgent; these won't be sent out daily unfortunately. Any non-urgent samples will be sent out at a later date once the time is right to return to work fully. Please specify at time of order or contact our customer services team for more information.
Our warehouse and home offices will be closing for Easter weekend - the last day of shipping will be this Thursday 9th April until we re-open on Tuesday 14th April. We wish you all a lovely safe Easter weekend.
The Edmund Bell website is available to place orders and manage your account online 24 hours a day. If you’re not already using our online service, you can find out more information and download our "How to" guide here.
We continue to review things on a daily basis in line with government guidelines and will keep you informed of any changes via our website and social media.
Thank you very much in advance for your support and co-operation. Our thoughts are with you all and we hope you and your families keep safe and well.
With best regards
John Atherton Managing Director
(Updated 4.30pm, 7th April 2020)
A message to our customers #2
Things are changing day by day, minute by minute and we think it is important to keep you informed of our service levels during this time.
Following our update yesterday evening, it is clear that a large number of our customers are still able to keep working and many are making products for the NHS and Healthcare environments and continue to require fabric and other products. We want to reassure you:
Continued shipping, UK & international – we have made the decision based on feedback from customers, that we keep some staff available to deliver goods next week, commencing 30th March.
We may need flexibility on dates of goods leaving our warehouse, as we are working with a skeleton team.
We are here to answer your calls and emails – our customer service team are working at home taking any enquiries and orders as usual (we will confirm delivery dates).
We will do everything we can to support the Healthcare market, so please contact us to see how we can help you were product is needed.
If you require fabrics urgently to support you through this crisis, we are able to ship goods and will confirm delivery dates once we receive your order.
If you can’t get through, please email sales@edmundbell.com and we’ll call you back as soon as possible.
The Edmund Bell website is available to place orders online.
PLEASE NOTE:
Our sister company Redwood TTM in Skelmersdale is continuing to manufacture medical equipment and mattresses for the NHS and Healthcare requirements at the request of the Government. Please let us know if they can help you with any medical products.
We intend to review things on a daily basis in line with government guidelines and will keep you informed of any changes via our website and social media.
Thank you very much in advance for your support and co-operation. Our thoughts are with you all and we hope you and your families keep safe and well during this difficult period.
